Unveiling Front’s brand new app design

By on November 18th, 2014

Yesterday we released a brand new version of Front. We’ve been working on it for 3 months so let’s just say we’re quite excited about this. We started sharing the app last week with a few customers and are now making it available for everyone.

Want to have a look now? You can download the mac version here, the windows version here or simply check out the web app here.


Our main goal was to drastically improve the performance of the app, getting rid of all the little glitches and page loads we had. To make that happen, our team entirely recoded the app with 40% less lines of code. And since we were at it, we took on the design challenge as well, revamping the entire app from the ground up.

Thanks to all the great insights and feedbacks that we collected from our customers over the past months through hours of calls and email exchanges, we were able to build a new interface to improve clarity, efficiency and collaboration for teams of all sizes.

We haven’t changed how Front actually works and all of the core features from the original version are still there. But you’ll find that the user experience is quite different. Here are a few things we think you’ll love about the new version.

In-line activity


All the actions taken on a conversation are now directly displayed in the email thread. This will help you have more more visibility on who assigned, archived or reopened a specific conversation, and when.

Reversed conversation threading


No more scrolling to the bottom of long email threads to read the latest one, we’ve now inverted the order we display emails. Same goes with comments that are displayed from latest on top to oldest at the bottom.

Improved and searchable activity feed


The activity panel has been entirely revamped with a menu giving you the ability to sort by: type of actions, inboxes or teammates. It’s easier than ever before to track a certain type of action or the activity of a specific colleague.

In depth analytics


Combined with a new design, analytics have also become a bit smarter with better time zone adjustment and the ability to see your data per hour over the day.

Clearer real time activity


The way real time activity is displayed has been improved with a red banner on top of the conversation as well as a blurry filter on the email in the middle panel. You won’t be able to miss it!

Fully searchable menus


Menus now all have a search bar so you don’t have to scroll all the way down to find a specific teammate. The same works for tags and inboxes. You can also search through all of your teammates’ messages, even the archived ones.

Tip: to make the searchable menus appear, you can use our new shortcuts.

  • Type g+i to get to your list of inboxes.
  • Type g+m to get to your list of teammates.
  • Type g+l to get to your list of labels.

And type g+a to go back to the “all” view of your shared inboxes. For our other shortcuts, check out the full list on frontapp.com/shortcuts.

Wrapping up on the new design of our app

We hope these changes set the tone for some really great improvements to come in the future, on our quest to push efficiency and performance as far as it can go.

As always, we’d love to hear what you think of the new app design. If you have a suggestion, see something that doesn’t quite seem right or just want to say hi, feel free to do so at team (at) frontapp.com.

Thanks again for supporting us through our mission!  


p.s. We also just launched a free 5-day course on improving the way your company communicates, both inside and out. Here it is…

5-day course to improve bad communication at your company.

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2 responses to “Unveiling Front’s brand new app design”

  1. Anita Hodzic says:

    Let me just say that I don’t know how Front looked like before but I absolutely love it the way it is now. How did I not know about it any sooner?

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