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03.04.2017
Patience is a dying virtue. We live in an “Impatient Nation”: NPR’s Linton Weeks observes that we speed date, eat fast food, express check-out, and cut down our thoughts to 140 characters. As new tools and businesses help make our lives easier—and more-time efficient—our expectations adjust accordingly. When customers run into a problem, they’re already...
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29.03.2017
I originally wrote this article for the HelpDocs Blog — “Creating a Culture Where Everyone Does Support.” At Front, we’re passionate about helping companies communicate better. Thousands of teams use Front’s shared inbox platform for customer support that feels friendly and personal, with the powerful features of a help desk working behind the scenes. With...
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